Intended for:
- all employees who are exposed to risks arising from conflict situations in the workplace or in their personal lives
Target:
- improvement of the ability to orient in a situation that is demanding to experience, concentrate and correct decisions
- realize the basic principles of conflict formation and the possibilities of their management in interpersonal relationships
- expansion of the repertoire of communication skills
Length:
- 7 hours with the possibility of self-knowledge and group exercises
- Length: 4 -7 hours (if preceded by communication training)
Content:
- what is conflict, its causes
- barriers in conflict situations
- why the conflict is useful
- approaches to conflict resolution
- procedures for resolving conflict situations
- conflict resolution options and styles
- conflict management techniques
- personality types in conflicts
Effect for the Company:
- more effective solution of problem and conflict situations
- better collaboration between individuals and work teams
- less tension and stress
- development of independence in finding new solutions with internal and external clients
- acceleration of communication-intensive activities and achievement of measurable work results
