Intended for:
- designed for all employees
- managers at all levels
Target:
- familiarization with the principles and principles of assertive communication
- training of key skills of assertiveness
- deepen self-knowledge and development of one's own personality
- strengthen personal image
- positive thinking and healthy self-assertion
To familiarize themselves with assertive rights and techniques enabling coping with difficult situations in work and private life.
Length:
7 hours with intensive training, we recommend to follow up with a conflict management course
Content:
- assertiveness as part of effective communication, principles and rules
- basic types of behavior, the most common communication games and reactions to them
- assertive rights and obligations
- assertiveness, aggressiveness, manipulation, passivity and their consequences on interpersonal relationships
- effective communication and its manifestations
- interpretation and practice of types of assertive techniques, use of assertiveness in the workplace
- giving and receiving criticism and praise
Effect for the Company:
- better interpersonal relationships and workplace climate
- more accurate and flexible problem solving
- less sickness and fluctuation
- higher performance of the company as a whole
